AskAVet provides professional veterinary expertise through fully digital services designed to support pet owners with expert insight, second opinions, and clear medical understanding. All services offered on this website are non-tangible, personalized, and delivered electronically based on the medical information, records, and files submitted by the pet owner. Because these services involve expert analysis, professional judgment, and individualized review, traditional returns or exchanges are not applicable.

Refunds may be considered only in specific and limited circumstances. A refund may be issued if a purchased service was not delivered within the stated timeframe, if a technical issue on our side prevented the service from being completed, or if the customer requested cancellation before the expert review process had begun. Refunds may also be granted in cases of verified duplicate or accidental purchases. If a service cannot be completed due to missing, unreadable, or insufficient medical records provided by the customer, AskAVet may offer a partial refund or provide the option to complete the service once the required information becomes available.

• Refund requests must be submitted within a reasonable timeframe following purchase or expected delivery
• Cancellation requests are eligible for a refund only if submitted before any expert review or analysis has started
• Duplicate charges or accidental multiple purchases may be refunded in full after verification
• Services that cannot be completed due to incomplete or inadequate submissions may qualify for partial refunds or rescheduling

Once an AskAVet service has been fully delivered, including written reports, professional opinions, interpretations, second opinions, or evaluations, it is considered completed and non-refundable. This applies regardless of whether the customer agrees with the findings or expected a different outcome. Veterinary assessments rely on professional interpretation of available data and do not guarantee specific diagnoses, treatment success, or health outcomes.

• Completed digital services are non-refundable under all standard circumstances
• Disagreement with the expert opinion does not constitute grounds for a refund
• Change of mind after purchase does not qualify for a refund
• Purchasing an incorrect or unintended service is not eligible for a refund

AskAVet services are advisory and informational in nature and are not intended to replace in-person veterinary care, emergency treatment, or hands-on clinical examination. Refunds are not provided for changes in a pet’s health condition, decisions made independently by the pet owner, or outcomes that are beyond AskAVet’s control. All guidance provided is based on the information available at the time of review.

• AskAVet does not provide emergency veterinary services
• No medical outcomes, recoveries, or treatment results are guaranteed
• Local veterinary care should always be sought in urgent or critical situations

If a customer feels that a delivered report contains unclear information or requires additional explanation, they are encouraged to contact AskAVet for clarification related to the original service. In many cases, concerns can be resolved through further explanation, follow-up guidance, or clarification without the need for a refund.

AskAVet services are available worldwide and delivered digitally, allowing pet owners from any country to access professional veterinary expertise without geographical limitations. Refund eligibility is determined solely by service status, delivery, and completion, not by the customer’s location. AskAVet reserves the right to review all refund requests on a case-by-case basis and to update or modify this Refund & Returns Policy at any time without prior notice.